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Email FAQ's
How do I set up my Standard/Advanced mailbox in Thunderbird?
Setting up your Standard mailbox in Thunderbird should take just a few minutes.
You can connect to your mailbox using either the POP3 or IMAP protocols. As a rule of thumb it is better to use POP3 if only one computer accesses your mailbox, while it is better to use IMAP if you have a number of computers that will access your mailbox.
Before you begin
Before you set your mailbox up you need to know your Internet Service Provider's (ISP) outgoing mail server (SMTP) details. If you are unsure as to what these are you can contact your ISP to request these details.
Step 1
Open Thunderbird.
You may be asked if you want to import settings from other email software, such as Outlook Express. This guide shows you how to set up a new mailbox from scratch.
Step 2
The Account Wizard will open, if you don’t have any other mailboxes set up in Thunderbird.
If the wizard does not open automatically, click Account Settings in the Tools menu.
Step 3
Click the Add Account button.
Step 4
Select the Email account radio button and then click Next.
Step 5
Enter your name in the Your Name text-box. This is what most people will see when you send them an email. Enter your email address in the Email Address text-box and then click the Next button.
Step 6
Depending on your preferred connection, check POP or IMAP as the incoming server type.
Step 7
Incoming server: Enter mail.yourdomain.com (replacing yourdomain.com with your domain name)
Outgoing Server: Enter the outgoing mail server provided by your ISP.
You will only see this option if this is the first mailbox you've setup in Thunderbird.
Step 8
Enter your full email address in the Incoming User Name and Outgoing User Name text-boxes.
You will only see the Outgoing user name text box if this is the first account you're settings up in Thunderbird.
Step 9
Use the Account Name text-box to enter the name you want to use to identify this account. This name will only be visible to you. Click Next.
Step 10
Confirm the details you have entered. Click Finish and then click OK to close the Account Settings window.
The first time you access your mailbox, Thunderbird will ask for the password you chose when you created the mailbox in your Mac Productions control panel.
Thunderbird is now set up to send and receive emails from your mailbox
How do I set up my Standard/Advanced mailbox in Outlook 2007?
Setting up your Standard or Advanced mailbox in Outlook 2007 should take just a few minutes.
You can connect to your mailbox using either the POP3 or IMAP protocols. As a rule of thumb it is better to use POP3 if only one computer accesses your mailbox, while it is better to use IMAP if you have a number of computers that will access your mailbox.
Before you begin
Before you set your mailbox up you need to know your Internet Service Provider's (ISP) outgoing mail server (SMTP) details. If you are unsure as to what these are you can contact your ISP to request these details.
Step 1
Open Outlook 2007. Click Tools in the top menu and then click Account Settings.
Step 2
Select the E-mail tab and click New.
Step 3
Check the box marked Microsoft Exchange, POP3, IMAP or HTTP and click Next.
Step 4
Select Manually configure server settings of additional server types and click Next.
Step 5
Select Internet E-mail and click Next.
Step 6
There is a lot of information to fill in on this next screen, let’s look at each section bit by bit.
User Information
Your name: This is what most email users will see in their inboxes instead of your email address. Enter your name
E-mail Address: Enter your full email address. This is made up of the mailbox name you chose, an @ symbol and your domain name. you@yourdomain.com for example.
Server Information
Account type: Depending on your preferred type of connection, select POP or IMAP from the drop down menu.
Incoming mail server: Enter mail.yourdomain.com (replacing yourdomain.com with your domain name)
Outgoing mail server (SMTP): Enter the SMTP server your ISP supplied you with in the Outgoing mail (SMTP) server text box.
If you are setting up an Advanced mailbox you should enter smtp.yourdomain.com (replacing yourdomain.com with your own domain name) into the Outgoing mail server (SMTP) text box. If you're using external nameservers you can use smtp.promailbox.net instead.
Login Information
User Name: Enter your full email address. This made up of the mailbox name you chose, an @ symbol and your domain name.
Password: Enter the password you set up when you created the mailbox within your control panel.
Remember password: Check this box.
Require logon using Secure Password Authentication (SPA): Leave unchecked.
Once you have entered all the information required, click More Settings.
Step 7
If your ISP’s SMTP server requires username and password authentication, or you are using Mac Productions' roaming SMTP servers to send mail from this mailbox, then click the Outgoing Server tab and make sure My outgoing server (SMTP) requires authentication is selected.
If you are using your ISP's SMTP servers, then select Log on using and enter the username and password they provided you with.
Step 8
If you are using Mac Productions' SMTP server details then click the Advanced tab and change the Outgoing server (SMTP) port number from 25 to 587.
Step 9
Click OK, then Next and Finish to close the wizard. Outlook 2007 is now configured to send and receive email through your Standard mailbox.
Why do I get bounce back messages for emails I didn't send?
Spammers use many tricks to avoid detection.
If you notice that spammers are sending email that appears to come from your domain name, this could be either:
email spoofing
an un-secure contact form script on your website.
Email spoofing
Email spoofing is where spammers make their email appear to come from a legitimate source.
For example, if your domain name is catchgate-decorating.co.uk, you may see email that seems to come from arthur@catchgate-decorating.co.uk or any other email address using your domain name.
This doesn't mean that someone has access your mailboxes. Instead, the spammer has made it appear that their email has come from you.
All emails have hidden information, called headers, that describe where they've come from and say where they're going. Spammers can fake an emails headers so that it appears to come from your domain name.
Groups of industry experts are working to resolve the problem but, in the mean time, this is a situation that all internet users have to bear.
If your domain name is registered with Mac Productions you can create Sender Policy Framework (SPF) records to make your domain name less susceptible to email spoofing.
What are SPF records?
Sender Policy Framework (SPF) is a system designed to fight SPAM emails. One of the main problems with SPAM is that messages are forged so they appear to originate from a different domain name. This is known as email spoofing.
An SPF record keeps track of the servers that are permitted to send email on behalf of your domain name. The recipient of email from your domain can then check this SPF record to see if it has originated from an email server on your list. If the email has not come from a server on your list it can be discarded. If it has come from a server listed in your SPF record, the email will be classed as genuine. This renders your domain less susceptible to email spoofing.
If your domain name is registered with Mac Productions you can add an SPF record to your domain name through your control panel.
If you are using only Advanced and Exchange mailboxes to send your email, you can use “v=spf1 a ip4:213.171.216.0/24 mx ~all as your SPF record. Full details on how to add this can be found in our article How do I modify advanced DNS settings on a domain?
If you are using your own SMTP servers, or your ISP's mail servers to send email, an online wizard to help you create your SPF records is available at: http://old.openspf.org/wizard.html.
For more information on the Sender Policy Framework, see the project website at: http://www.openspf.org.
How do I access my email from a web browser (Webmail)?
Webmail allows you access to send/receive emails through any web browser, and provides all the tools you need to administer and maintain your mailbox. Using webmail you can do the following:
View your emails
Reply to and create new emails
Move emails between folders
Update your address book
Set up auto-responders
Log in to Webmail
Step 1
You can securely access your webmail by using http://webmail.yourdomain.com (Replacing yourdomain.com with your actual domain name).
Step 2
Enter your email address and the mailbox password in the text boxes provided.
Step 3
Select which interface you wish to use from the drop down menu.
There are three types of Webmail interface, the advanced option which is better for Internet Explorer or Firefox, the Simple version for any modern browser, or the Basic view which has been designed for any other browser.
Step 4
Click the Log in button to access your Webmail.
A brief overview (Advanced mode)
If you are using Internet Explorer or FireFox and chose the Advanced (IE/FF) option from the drop down on the log in page, Webmail may look familiar. It is similar to many email applications, such as Outlook or Thunderbird, with a list of folders on the left of the page, and a toolbar at the top. If you click on the Inbox from the folder list you will see all incoming messages on the account, and if you click an email in the list you will see a preview underneath.
The toolbar at the top of the window will give you instant access to the features you will need, such as creating a new message, accessing your address book of contacts, or searching for messages. With a message selected, you will be able to click the Reply or Forward buttons, or Delete button to move the message to the Trash folder.
You can check for new mail at any time by clicking the Send and Receive button on the toolbar.
A brief overview (Simple or Basic mode)
If you chose the Simple (AJAX Browser) or Basic (Any Browser) option when you logged in, you will be logged straight in to your inbox, and will see a navigation menu on the left. This menu will allow you access to other folders, such as the Trash and Sent items.
You can double click an email from this list to read it, and you will notice the menu on the left will change to give you extra options, such as Reply or Forward, and you can click Delete to move the folder to the Trash. To go back to the previous page, click the Back to Inbox option.
To compose a new email message, click the Compose link at the top of the page, or the icon in the top left corner.
You can check for new mail by clicking Read mail at the top of the page, or the icon in the top left corner of the screen.
Where to get further help
You can get help at any time from Webmails' comprehensive help system, available from the Help menu at the top of the page.
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